Alexa in australia

Yet Another Unhappy Customer
Hi Everyone
It has taken me years to finally leave Bose behind and make the jump to Sonos. 😞 (Sonos One)
What a disappointment. The Alexa integration was what finally pushed me to Sonos and now I find out that Sonos is just like Bose in promising everyone the world and delivering nothing.
I have come to expect that from Bose but I am extremely disappointed that Sonos are doing the same thing. I am also fairly underwhelmed by the performance of the Sonos One. I guess my benchmark was probably fairly high but I would put the performance level only to be equal with Bose and not superior as so many people on Youtube seem to think.

Regardless please just hurry with the Alexa integration so I don't have to stare at the "empty box" (https://en.community.sonos.com/members/doorman-7974584) for much longer.

The blizzard thing is that the Sonos skill actually worked when I first set my Echo plus up , with Australia set as language. Then Alexa strangely could not play any music on any of my Sonos. So I spent a week with Amazon support getting Amazon music on my account. And now ( like someone else posted) the Sonos skill has disappeared from my Echo Plus and I simply can't get it back on:-( Not a happy chappie at all.

I have been using Alexa in Australia for a year or so running through a US account. After it was released here I have changed my address info to my Australian one instead of a US one. All works fine for local info. My Sonos skill is still there and is working fine. Maybe in the way it’s was setup that I still have Sonos working fine?

Yes, Amazon support say they are working with Sonos to get the Australia skill enabled. Meanwhile I will have to deregister Echo from Oz marketplace, register on US one, enable skill. But then I would lose access to Music Unlimited, which I can live with.
Can't have it all right now it seems:-(
@bryce_3 , I should have just stuck with your setup.

Play ONE - I've bought a car - just waiting for the petrol before I can get going !

Sick of waiting to be honest. Purchased Sonos One Pre order before release and nearly 5, yes 5 months on and still no voice control in Australia. Amazon echo been out a month. Get your sh*t together Sonos we have waited long enough.

Hello Sonos, we can all agree you have made a big booboo. It happens from time to time, especially with technology vendors. I’m sure your media awareness is good and the analysis is picking up seriously negative sentiment in the comments posted on all the various channels. We all stuff up every now and then, but what defines us is how we deal with our failures.

This is my first Sonos product. I spent the extra money especially for the smart home functionality. I feel like my trust has been misplaced and I’m very disappointed. We all are.

How will you make this right for your loyal customers? What will you do to convert these detractors to promoters again?

Hello Sonos, we can all agree you have made a big booboo. It happens from time to time, especially with technology vendors. I’m sure your media awareness is good and the analysis is picking up seriously negative sentiment in the comments posted on all the various channels. We all stuff up every now and then, but what defines us is how we deal with our failures.

This is my first Sonos product. I spent the extra money especially for the smart home functionality. I feel like my trust has been misplaced and I’m very disappointed. We all are.

How will you make this right for your loyal customers? What will you do to convert these detractors to promoters again?

I have been waiting for 4 months for Alexa and today was at jb hifi Taren point NSW . They have signs all over their Sonos section saying connect to Alexa !!! The salesman insists it works what a joke. Sonos u need to back us up in oz

+1 Purchased an Echo today, was excited to get home and get it up and running. Very disappointing to run into this.