Contributor I

Alexa in australia

Forum|Forum|8 years ago
January 26, 2018
51 replies
6519 views

I have a sonos one that I have been using with Alexa but now that the service is starting in Australia my account has been migrated and I have lost all my skills in order to get them back I need to set the language to English Australia thesis need o be bone in the sonnos app do you know when voice services will be made available in Australia so I can change the setting

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Metro5

Lyricist II

+1 Purchased an Echo today, was excited to get home and get it up and running. Very disappointing to run into this.

Until SONOS is up and running in Australia, you can create a USA Amazon account and run your Echo through that (you may need to give a USA address to create your USA Amazon account - use Google maps to locate a suitable random address). You will then be able to install the USA SONOS skill and run your SONOS system via your Echo. Make sure in the Amazon Alexa App (on your phone) you go to the 'settings' of your Echo device and set the location/address details of your Echo device to Australia so that you have access to local Au information, weather, news, searches, etc. The system doesn't mind that your Echo location is set to Au even though you're connected through a USA Amazon account.

The SONOS skill with Au support is supposedly due for release during our Autumn, so hopefully its not long now. I expect the SONOS App will also update with support for Alexa at the same time. When that happens, log into the Amazon website and switch to your AU account (or create an AU account if you haven't already). You can then reinstall the Au skills you want to use.

By the way, if you're using the Alexa app on your phone, it seems to automatically select the appropriate AU or USA server, however if you're setting up Alexa on the Alexa website using a PC you need to go to the correct USA or AU server website;

* If you are logged into Amazon through a USA account, go to https://alexa.amazon.com
* If you are logged into Amazon through an Australia account, go to https://alexa.amazon.com.au

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mrmook63

Contributor I

ZZZZzzzzzzzz Another MONTH rolls by and still NO AU ALEXA!!!!!!! Great product - very poor support! Amazon Echo and Alexa has been available in Australia will FULL support via Amazon for 2 months now but still no Alexa on my SONOS ONE! If it wasn't for the great sound quality and in my case large investment I would have returned for refund long ago!

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Eime33

Lyricist I

Very disappointed. Surely they could pin point the release to a month now, is it April or May?

doltz_86

Contributor I

Very disappointed. Surely they could pin point the release to a month now, is it April or May?

I have a feeling it will arrive right on the last day of May

S

S0041464

Contributor I

Just updated this morning but was disappointed to see no Alexa support. Wishful thinking perhaps

D

DaveSunnyCoast

Lyricist I

... really, Sonos. Still nothing? You're pushing the Autumn release to the limit.

K

KSP

Lyricist I

Very disappointing to see the obvious disdain Sonos and Amazon have for their Australian customers. What makes it especially infuriating is that constant platitudes received about bullshit release timeframes and nothing happens. So, if you have a Sonos system don't buy Alexa and if you have an Alexa don't buy Sonos.

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Quardo

Lyricist I

Very disappointed. Surely they could pin point the release to a month now, is it April or May?

I just chatted with one of their online support. He says April. It was hard to tell exactly on what authority he gave that info but here's hoping! (conversation pasted below)

Hi, how are you?
I'm well. Can you tell me when the Alexa skill will be available in Australia.
I don't believe there is a specific date we can release just yet. Give me a moment to double check that for you.
thanks. If you could check that would be great.
Unfortunately, I am unable to get a specific date but it will be available this month. I would recommend subscribing to our mailing list so you can be alerted as soon as it is available.
Ok, this month (April). That is great.
The website still says "Autumn 2018" which could mean all the way out till the end of May. If April is reliable might I suggest the website be updated. I think a lot of us in the Sonos community have been pretty disappointed both in the delay but (more importantly) the lack of information. But April is very good news. Thanks.
Yes, that is correct! I am sure the website will be updated very soon. Thank you for that feedback.
Thank you :-)
You are very welcome

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S0041464

Contributor I

Very disappointed. Surely they could pin point the release to a month now, is it April or May?

I just chatted with one of their online support. He says April. It was hard to tell exactly on what authority he gave that info but here's hoping! (conversation pasted below)

Thanks for sharing. Here’s hoping!