Alexa Drop-In on Sonos One

Like so many others, I just replaced two of my play 1 players with two Sonos One. I'm very disappointed that neither the Dop In or calling feature work. I would not have made the investment had I know this. So much for additional play one replacements. I would have rather invested in the Echo Show.

Ken

I’m gutted drop in doesn’t work I’ve purchased the ones for Christmas gifts and this was a feature I was hoping to use I may have to consider returning them

Yes, this is extremely disappointing. Please add Drop In support!

No feature releases, no response for genuine requests , no app update. Are they going blackberry and Nokia way ?

No feature releases, no response for genuine requests , no app update. Are they going blackberry and Nokia way ?That makes me wonder what would happen if Sonos stopped trading. Would our speakers still work? I know they need to connect to Sonos servers for Alexa to work and, I think, for setting up speakers.

Calling and Drop-in are unfortunately not features that Sonos can just add to their speakers. If Amazon doesn't let them have access to the feature, then there's nothing Sonos can do.

No feature releases? No app updates? We have new features for existing players (the Alexa skill, along with direct control through the Pandora app) , a controller app update (regardless of how hated the UI is), and a new device (the Sonos One) all released in the past three months. How can you say that Sonos isn't updating their stuff?!?! Just because there aren't updates released every week doesn't mean they aren't working on stuff! They already get complaints that updates are too frequent!

This is a bummer. I have started using Echo Dot as intercom and purchased a One to replace my 1 located in my kitchen for the very purpose of eliminating the yelling upstairs to teenage kids. I have faith that Sonos and Amazon will add this easy functionality (and do so quickly).

It's entirely possible that it won't happen. My expectation is that there's a base level of functionality that Amazon wants to keep to their own hardware in order to drive their own sales, rather than other companies hardware. I hope I'm wrong, but I'm not willing to bet the farm on it happening, either.

To be fair not all constraints are due to a desire to restrict features and prevent competition. Sometimes there are technical reasons why a given feature can only be supported within the native infrastructure of a product. I suspect there are a lot of rapidly evolving feature areas in Alexa that would be a challenge for Sonos to keep up with using their normal pace of development. This could be one of them. There might also be a significant lag in how fast Amazon can implement new features vs. how fast they can update the API to permit 3rd parties to use those same features.

I have also replaced my play 1 and Dot with the One expecting the drop-in feature. Really hope they can work with Amazon to get the full integration of Alexa. It almost seems like false advertising. I'm sure it says something in the user terms and agreements. Still doesn't make me feel less dooped.