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Contributor I
Oct 29, 2017 5:39 PM UTC
Question

Alexa Drop-In on Sonos One

The ability to use your Alexa enabled devices' as intercoms (drop-in) does not work on the Alexa enabled Sonos One. Or I can't figure out how to activate. Drop-in needs to be enables on your Amazon devices (echos, dots, etc.) in order to work but there doesn't seem to be a way to do that on the One. Am I missing something?
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33 replies

Lyricist I
Dec 29, 2017 5:43 PM UTC
Same here, just brought Sonos One ...with Alexa expecting FULL integration, particularly drop in ...as kids have echo dots, but am sadly disappointed ??
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Lyricist II
Dec 30, 2017 10:15 PM UTC
Did not realise that Alexa for Sonos One was a limited feature set. I can’t believe Sonos/Amazon didn’t realise that customers would want the full Alexa feature set which leads me to believe that I’ve been somewhat conned. I am tempted to return the Sonos ...poor show guys!
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Lyricist II
Dec 30, 2017 10:19 PM UTC
this wasn’t made clear when purchasing. Do you know when these features will be available .... or should I be looking to return Sonos One?
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Lyricist I
Jan 6, 2018 7:59 PM UTC
Forget it guys. This feature will not be added. Amazon is not enabling it to make their own smart speakers more attractive to buyers. If they would enable it, their own speakers would lose a big selling point
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Lyricist II
Jan 7, 2018 8:40 AM UTC
Todoke... the Sonos speakers are already superior to Amazon speakers and I’d argue the user base is different and the competitive overlap is small.

Parity on Alexa features will not significantly change that. Drop-In support to Sonos would be significant for Sonos users but does little to change the competitive landscape v Amazon.
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Lyricist I
Jan 23, 2018 7:31 PM UTC
I just bought two new Sonos Ones for our home office and bedroom upstairs and two Play 1s to use downstairs with the Echo we already have. I am very disappointed that the drop in feature dose not work, as this was one of the main reasons I paid more to get the Ones vs. the Play 1s for upstairs. Otherwise, I could have just bought a couple Echo dots and the Play 1s instead (and I still may as looks unlikely that this features will be supported by the Sonos Ones.) Like others, I expected that what works on the Echo would work on the Sonos One, but clearly I was mistaken.
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jgatie
Jan 23, 2018 11:24 PM UTC
That's up to Amazon. For now, they are limiting the Drop In feature to Echo devices only.
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Lyricist I
Feb 19, 2018 7:24 AM UTC
I also have had the same experience that a lot of You commented on. Bought the Sonos One (Actually 2 of them) Expecting the fI’ll Alexa experience.
However, I believe that Amazon will add this feature eventually, perhaps It was an oversight?Or maybe I’m optimistic? But keep in mind Amazon has allowed third parties access to their system, meaning companies like Apple have not done so. Siri is a closed system. I don’t know why Amazon would limit just this one feature?
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Lyricist III
Mar 18, 2018 8:07 PM UTC
Been a long time waiting for this feature and still nothing. Also just wondering here does anyone from Sonos ever comment on these concerns their customers have or Ammi silly and misguided to think that a company would create a community for its users so they could actually communicate to us about issues raised . . . . . Very disilusioned
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chicks
Mar 18, 2018 8:13 PM UTC
I’m always amazed at people who refuse to listen to simple facts. Amazon doesn’t allow this feature on devices other than their own. Go whine at Amazon!
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