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cjb4
Contributor I
Oct 29, 2017 5:39 PM UTC
Question

Alexa Drop-In on Sonos One

The ability to use your Alexa enabled devices' as intercoms (drop-in) does not work on the Alexa enabled Sonos One. Or I can't figure out how to activate. Drop-in needs to be enables on your Amazon devices (echos, dots, etc.) in order to work but there doesn't seem to be a way to do that on the One. Am I missing something?
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    33 replies

    jgatie
    jgatie
    Oct 29, 2017 5:43 PM UTC
    At this time, Calling and Drop In are Echo exclusives, Alexa enabled devices do not have this ability. This includes Amazon's own Alexa enabled Fire TV and Tablets.
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    mcdon26
    Contributor II
    Oct 30, 2017 12:06 AM UTC
    Appreciate the response. I, as im sure many others have purchased the one to compliment my current alexa network. Is sonos actively pursueing enabling this feature? I've lost a frequently used feature.
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      andrew.baldwin.young
      Lyricist I
      Oct 30, 2017 5:44 AM UTC
      A also appreciate the response, and agree with mcdon26's response. We probably need to lobby Amazon for this feature.
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        jcollier14
        Lyricist I
        Oct 30, 2017 4:24 PM UTC
        I wish this feature was supported. It really wasn't clear to me that the "Alexa" integrated into the Sonos One was a crippled version of it. I do hope this is added soon.
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          User208746
          Contributor I
          Nov 3, 2017 7:38 PM UTC
          Yes! Please add the drop in feature and calling for the Alexa enabled Sonos ONE. I’m starting to feel like replacing my Play:1 wasn’t worth it. Come on Sonos get this worked out.
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            andres.diaz
            Lyricist I
            Nov 4, 2017 2:23 AM UTC
            Dear Sonos... my intention was to replace my Amazon Echo with a higher quality sound but all the features are not ready. When are you going to add Spotify and the drop in feature? Seems that my plan failed. I can’t really replace yet.
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              jgatie
              jgatie
              Nov 4, 2017 12:35 PM UTC
              Spotify by December 21, the Drop In feature Amazon has designated as Echo only for now, so there is no timeline until Amazon changes their mind.
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              darkhorse43
              Lyricist I
              Nov 29, 2017 3:41 PM UTC
              I was not expecting to lose this feature. I use it all the time and tried it within minutes of hooking up my Sonos one. They really need to add this in.
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                Frankgnv
                Lyricist I
                Nov 29, 2017 11:27 PM UTC
                I too purchased my Sonos one to use with drop in. Please Amazon, fix this.......
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                  CopperO
                  Lyricist I
                  Dec 3, 2017 5:58 AM UTC
                  This is a shame. I was bouncing between Sonos One and another Alexa and chose this option. It also did not occur to me you can’t drop in. Bummer. I bet this thread gets a lot of attention over Christmas even if it was taken for granted there are reasons it will trip a lot of people.

                  The reason why it did not occur to me is I can receive and initiate Alexa Drop In from my iPhone. These are similar rules if you ask me but Amazon would have to be the ones who open it up for Sonos.

                  Not really a partnership like the Video describes.
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