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Contributor I
Oct 24, 2017 8:42 PM UTC
Answered

Alexa chime on Sonos one

Is there a way to turn off the chime on the Sonos one when you say “Alexa”?
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Oct 27, 2017 8:21 PM UTC
I can confirm that there isn't an option for the Sonos One to turn off the tone that's played when Alexa hears you. It's intended as a feature to make sure you know when it's active. We'll pass on the feedback to the team that you'd like the option to turn that off. There aren't any announced plans around this feature yet, but we'll make sure the team knows you're interested.
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31 replies

jgatie
Oct 27, 2017 7:30 PM UTC
As I stated, the explanation given for the apparent disconnect between features that are exclusively available on Echo and the marketing blurb "Everything Alexa Does" is that Echo is not Alexa, and Echo devices have some features not available on Alexa enabled devices. Not my explanation, just repeating it.
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Oct 27, 2017 8:21 PM UTC
I can confirm that there isn't an option for the Sonos One to turn off the tone that's played when Alexa hears you. It's intended as a feature to make sure you know when it's active. We'll pass on the feedback to the team that you'd like the option to turn that off. There aren't any announced plans around this feature yet, but we'll make sure the team knows you're interested.
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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Lyricist II
Oct 27, 2017 9:04 PM UTC
Hi Ryan, thanks for "chiming in" so to speak. 🙂 It would be really appreciated if you could pass word of this along so that it can be fixed.

While I understand the desire to include this feature, I'm totally at a loss for why the designers would not include an option to disable it? As an end user, I find the chime to be overly loud, too long in duration and it just generally feels like an interruption when I'm issuing commands to Alexa.
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Master T
Prodigy I
Oct 27, 2017 9:41 PM UTC
Definitely +1 to make this an option. Ugh.
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Lyricist I
Oct 31, 2017 3:39 PM UTC
Really dislike this feature. the tone sounds like "Fail"
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Lyricist I
Nov 1, 2017 4:10 PM UTC
"a feature to make sure you know when it's active"?? If a user goes through the setup and testing process, shouldn't they be able to assume that it "just works"? When you issue a command, Alexa responds, either by performing the command, or speaking an error message. The chime adds no additional value. If you're going to have an alert sound, it should indicate an unusual situation, not the expected one. Imagine if my smoke alarm beeped at regular intervals to let me know that I don't need to change the battery yet...... Sonos One isn't quite that painful, but Play:1 + Echo Dot is a better setup at this point.
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Lyricist III
Nov 8, 2017 4:17 PM UTC
Much agreed, please add a disable chime option. Not only is it annoying, it gets in the way of the mics hearing the rest of the command. I never pause between speaking the wake word and the command when talking to echo or ghome devices. An "active" chime isn't the standard for these devices, I don't see why it should be different on Sonos.

Also, it actually sounds like the chime that an echo makes when it fails to execute a command, so the instinctive reaction is that it's indicating failure.
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Lyricist I
Nov 25, 2017 3:49 PM UTC
I bought the Sonos One on Black Friday and I can say without hesitation that the music quality out of this device is divine. The chime that comes out after you say "Alexa" is obnoxious and annoying and I agree that the chime is of no value! The chime actually is a distraction from the otherwise superior quality of the Sonos One. I would compare this to sitting down to a five star meal in an exquisite restaurant and finding a long hair in the soup.
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Lyricist I
Dec 27, 2017 10:32 PM UTC
This is distracting and almost enough to send back my One in favor of the Echo.
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Lyricist I
Jan 3, 2018 2:25 AM UTC
Just bought my Sonos One for a day and already was looking to disable the chime: It's disrupting when giving commands, quite annoyingly, there is a pause before the chime, then the chime lasts a bit too. Makes user wonder if command was not understood because of overlap with the chime. Should be immediate (no lag) and really short like a blip + allow user to disable if so desired.
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