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Best answer by Ryan S
I can confirm that there isn't an option for the Sonos One to turn off the tone that's played when Alexa hears you. It's intended as a feature to make sure you know when it's active. We'll pass on the feedback to the team that you'd like the option to turn that off. There aren't any announced plans around this feature yet, but we'll make sure the team knows you're interested.
Brand new Sonos owner here. This speaker sounds awesome and I desperately want to absolutely love it, but the fact that something this simple and obvious hasn’t been fixed months after release is maddening. Sonos, please put out an option to disable.
I am surprised that this issue has still not been fixed yet with a simple update...man, is it annoying! We have a Sonos ONE in the bedroom and my wife dozes off between 8-9pm which renders Alexa virtually useless. The "chime" wakes her up when I tell Alexa to "turn off lights." I have contacted Sonos support on twitter (twice) and they said "thanks for letting us know. we'll pass it on." That was 2 weeks ago.
I own an Echo Dot and just unpacked my brand new Sonos One. Being used to the Echo Dot not playing a chime after the wake word, it is very irritating that the Sonos One does. I always feel like I am being interrupted!
Please make it an option to turn the chime off. It is an easy fix and your customers that are used to Echo devices, will be greatful!
Brand new Sonos One owner, just paired two Ones for delightful stereo sound. Love everything so far EXCEPT the Alexa chime—immediately annoying in first five minutes. Please add a disable option ASAP! Thanks
Adding my vote to SONOS adding a control (IN THE NEXT FIRMWARE REV, HOW ABOUT??) to allow a user to turn off the chime. Users have been complaining about this design misstep since the Play 1 was released, but SONOS apparently sees it as a low priority item. Admittedly, they have a lot on their plates: they are trying to evolve multiple new products to host multiple functionalities (e.g. Alexa, Airplay 2) and get them into multiple markets around the globe. Fair enough. But c'mon guys. How about devoting a few days of programmer time to fixing this one exceptionally irritating "feature"? All it needs is a few lines of code and a graphical control added to the SONOS app.
It may require more than just a "few lines of code." As has been noted elsewhere, Amazon has very strict licensing agreements in effect for any device and/or application that uses Alexa technology. For example, until very recently, those agreements allowed Sonos (and other companies) to use "Alexa" and only "Alexa" as the wake word. Thus it wouldn't surprise me to learn that Amazon also mandates use of a wake sound if and/or when other notifications (such as a light) are deemed insufficiently prominent to notify users that Alexa is listening. Given how annoyed people are by this sound and how common the request is to disable it is, I can't imagine that Sonos has simply decided to ignore these complaints. There has to be more to it than that, I would think.
Of course, none of that means that people shouldn't continue to voice their complaints and lobby for a change. That clunky sound (which the original Echo also uses, but disables by default) is a real annoyance.