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cyhefe
Contributor I
January 4, 2023
Answered

Alexa announcements and routines

  • January 4, 2023
  • 25 replies
  • 3451 views

Alexa announcements generated from Alexa routines do not work on my Sonos One (2nd Gen). Although, announcements do work from voice activated commands.

Announcement through routines also seem to work fine on Beam and Arc, it's just my Ones that it does not work. Confirmed the Ones have alexa setup properly.

This was a previous tropic, but that topic was closed, and no resolutions were provided. So, I’m re-opening this issue. The last one got a response that it would be investigated, but I could not find any additional follow up.

Alexa announcements not working from routines | Sonos Community

Thanks for your help!

 

 

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Best answer by Corry P

Hi @cyhefe 

We’ve been tracking this issue since your last post, and so far it literally has just been you and myself that have reported this happening - and I only knew about it because I was checking for you! For resources to be deployed on this issue, we’d need to see more than one complaint, to be honest.

I don’t know if this is because hardly anyone uses the feature, or if it is because people do, but don’t have an issue. My more-qualified colleagues are in Europe and could not replicate the problem, whereas I am in the UK and could - this may be relevant, it may not be.

I’m sorry I can’t help you more. You could try reaching out to Amazon, but I can well imagine their (not unjustified) response will be to contact us.

 

25 replies

Show previous replies
Gbrown
Lyricist I
October 11, 2023

I have the same problem! Alexa routines were working fine on my Era 100 speaker pair, and now they’ve suddenly stopped. The routines work fine from my Alexa devices, but no longer from my Sonos speakers! Very frustrating!

Corry P
Corry P
Sonos Staff
October 11, 2023

Hi @Gbrown 

I can only recommend that you - and everyone else that has posted here - get in touch with our technical support team to report this issue, as without related support cases existing, it’s unlikely to ever be a high priority. The more people that report the issue, the better.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    Chooks
    Lyricist I
    November 8, 2023

    I have same issue. Alexa routines containing announcements do not play over any of my Sonia speakers (Arc, Besm, Ers 300). When routine runs, the designated speaker says ‘hmmm, you need to enable the Sonos Arc skill in the Alexa app, then ask me to discover devices’. When I look, the Sonos Arc is online and registered in the Alexa app. Also, it must be getting sone prompt as the correct speaker kicks in. It just doesn't play the announcement. I can't find any specific Arc skill fir Alexa. Anyone any ideas?

      rjc77
      Lyricist I
      January 4, 2024

      I have this issue as well. Contacted Sonos support and got this response:

      Upon consultation with the support team, I found that there is no information about this issue in our database, and we haven't been notified of it being a current concern. Typically, if there's an issue, our representatives are well-informed, and we have established troubleshooting steps to assist those encountering such problems.

      How that makes sense given this thread exists is an interesting take.

      Chooks
      Lyricist I
      January 4, 2024

      Hi rjc77, I don't have the bandwidth to do this now, but I will also contact Sonos support to see if they have logged your enquiry about the same issue. I don't understand how it cannot have been registered with som many people experiencing it. 

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