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Contributor I
January 4, 2023
Answered

Alexa announcements and routines

  • January 4, 2023
  • 25 replies
  • 3451 views

Alexa announcements generated from Alexa routines do not work on my Sonos One (2nd Gen). Although, announcements do work from voice activated commands.

Announcement through routines also seem to work fine on Beam and Arc, it's just my Ones that it does not work. Confirmed the Ones have alexa setup properly.

This was a previous tropic, but that topic was closed, and no resolutions were provided. So, I’m re-opening this issue. The last one got a response that it would be investigated, but I could not find any additional follow up.

Alexa announcements not working from routines | Sonos Community

Thanks for your help!

 

 

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Best answer by Corry P

Hi @cyhefe 

We’ve been tracking this issue since your last post, and so far it literally has just been you and myself that have reported this happening - and I only knew about it because I was checking for you! For resources to be deployed on this issue, we’d need to see more than one complaint, to be honest.

I don’t know if this is because hardly anyone uses the feature, or if it is because people do, but don’t have an issue. My more-qualified colleagues are in Europe and could not replicate the problem, whereas I am in the UK and could - this may be relevant, it may not be.

I’m sorry I can’t help you more. You could try reaching out to Amazon, but I can well imagine their (not unjustified) response will be to contact us.

 

25 replies

cyhefeAuthor
Contributor I
January 23, 2023

No solutions yet, @Ish33. Can also confirm that announcements work on Moves. So it’s only the ones 2nd gen that do not work. I’ve removed and re-added them to sonos, still no luck. 

Lyricist I
March 12, 2023

So I went into the Alexa app and found my unit said do not disturb. I turned it off and it seems to be making an announcement. I also did de-select announcements and then turn them back on. But I think it was the do not disturb in the Alexa app that was the issue. 

Lyricist III
March 12, 2023

Only my Sonos Arc and Sonos One Gen 1 appear as Announcement devices but NOT my Sonos One Gen 2!

 

Something must be wrong with the support of the Sons One Gen2!

Contributor I
March 31, 2023

Having this same issue. 
Bought a Sonos One Gen 2 expressly for routines for my daughter.
Everything else is working, voice commands, say, music out the old Plays.
But announcements from the routines do not come out any of the speakers.

Verified do not disturb is off.
Reset speaker, re installed and connected Alexa app.
Wondering if i should return this one and try again.
Speakers and app are both updated to the latest versions.

cyhefeAuthor
Contributor I
March 31, 2023

Having this same issue. 
Bought a Sonos One Gen 2 expressly for routines for my daughter.
Everything else is working, voice commands, say, music out the old Plays.
But announcements from the routines do not come out any of the speakers.

Verified do not disturb is off.
Reset speaker, re installed and connected Alexa app.
Wondering if i should return this one and try again.
Speakers and app are both updated to the latest versions.

 

Could try! But I have about 5 of the One Gen 2 as standalone speakers or in pairs and none of them work unfortunately. It’s literally the only speaker of the sonos lineup that doesn’t work. Moves, arcs, beams, they all work and will announce properly off of routines. 

Contributor I
March 31, 2023

That is truly unfortunate. I guess I will be returning it and getting a couple dots to put around instead. I cant justify getting a more expensive speaker for just routine annoucements.
Really odd, you would figure this part of the software would be standard across speakers. I wish there was some other options.

Contributor I
June 22, 2023

Any update on this? There are now multiple people reporting the same issue. Was hoping for some traction on this.

Lyricist I
June 26, 2023

Just had this happen in the past week; a good-morning routine that’s programmed to turn on my lights and report the time and weather suddenly stopped giving me the time and weather announcements. Playing the routine from an iOS tablet’s Alexa app appears to work.

Updated to add: the routine appears to work as intended on an old 2nd-generation Echo Dot, but not on my Sonos One or my Sonos Beam. 

Lyricist I
August 17, 2023

I am having a similar issue. I just purchased the Era 100 and have connected Alexa to the device. When I try to run my nighttime routine, it doesn’t work. On my Amazon devices I used to say “Alexa, goodnight” and it would set to volume 3 and play thunderstorm sounds by sleep jar. On my Era device, it acknowledges that I say “Alexa, goodnight,” it adjusts the volume, but it doesn’t play. If I say “Alexa play thunderstorm sounds by sleep jar” it plays. It’s just the routine that doesn’t work. 

Lyricist I
September 2, 2023

Not great on the software!  I have an original Echo device, 4 A100 older Sonos devices (2017) and 2 new A300 Sonos devices.  Alexa Announce will ONLY work with the A100 Sonos.  But you can program an Alexa Says to a Sonos A300.  So … I still cannot get Alexa to speak a phrase on all devices.  That’s 5 of 7!!!!  Why on earth would the older Sonos A100 work, but not the New A300????  Sonos is going backwards!  Let’s fix this issue.  Announce should work on all that comes with Alexa built in!  Shocking.