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"Your Spotify account does not support streaming on this device."

  • November 28, 2017
  • 4 replies
  • 11107 views
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So, I have a premium Spotify account, I have Spotify set as the default music player in Alexa, but Alexa will now only respond with "Your Spotify account does not support streaming on this device."

I have run through the process described here:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239/index1.html#post16161848

where you reset everything in Alexa and Sonos, but the result is the same: Alexa repeating that, "Your Spotify account does not support streaming on this device."

Any help? Anyone? Really frustrating.
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4 replies

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  • Davidjbone
  • Contributor I
  • December 26, 2017
Did you get this resolved as I have the exact same problem and have followed all the set up tips as you did. Was it you that discovered you had 2 Spotify accounts linked to Facebook and deleted one?? Advice welcome, thanks
UKMedia
  • UKMedia
  • December 26, 2017
Another thing to check is that you haven't logged on to another Amazon Music or Spotify account on any of your other apps.
Remember: Sometimes Red Wine helps :)
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  • Locke77
  • Lyricist I
  • January 7, 2018
Hi All,
I have had this problem for the last 2 months, I only bought the play for the Spotify & Alexa but it will not work

Anyone solved this problem, I use iPhone & iPad...

Any help will be much appreciated...
UKMedia
  • UKMedia
  • January 7, 2018
Can you enter the Device Location and see if that enables the device to go on-line in Alexa App>Settings>{Your Sonos One}

If the problem persists please access the PC version of the Alexa App (https://www.amazon.co.uk) and see if you can set the location and turn 'on-line' in this version.
Remember: Sometimes Red Wine helps :)
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