When I ask Alexa to adjust volume while music is playing through Sonos it does not always work. When I then ask Alexa a Question the Alexa volume has been adjusted instead.
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Make sure you specify the room. Make sure there are no duplicate Smart device names in the Sonos app.
Tried all of those and it is still very intermittent in its success. Sometimes have to repeat 3 or 4 times
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