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Unable to Add Amazon Alexa to Sonos Beam (2nd Gen)

  • September 14, 2025
  • 3 replies
  • 57 views
F

Hi,

 

I’m trying to add Amazon Alexa to my Sonos Beam (Gen 2), but I keep getting an error.

 

Here’s what happens:

 

  1. I go to the Sonos app and choose to add Amazon Alexa.
  2. The app shows “Connecting to Amazon…” for a while.
  3. Then I get an error message: “There was a problem adding Amazon Alexa.”

 

 

I have tried several times, but the issue persists. My phone is connected to Wi-Fi, and the Sonos system is working fine otherwise.

 

Has anyone experienced this? Any solutions or troubleshooting steps I can try?

I´m enough of all those Sonos bugs…

 

thanks

Best answer by falkon

Well… it suddenly stopped working even though I hadn’t changed anything in my setup, my Wi-Fi, or anything else.

Then I posted this message and, right after your reply, I still hadn’t changed a thing and it started working again.

Did you make any changes to my account?
I have 2000 euros worth of Sonos speakers at home, I just bought a Sub Gen 3, and I’m seriously considering sending it back and selling everything. I’m not willing to pay that much for such an unreliable system.

3 replies

Sotiris C.
Forum|alt.badge.img+16
  • Sotiris C.
  • Sonos Staff
  • 899 replies
  • September 15, 2025

Hello ​@falkon, welcome to the Sonos Community!

I am sorry to hear you are experiencing issues setting up Amazon Alexa on your Sonos Beam (Gen 2).

Please have a look at the following Support Article Set up Amazon Alexa with a voice-enabled Sonos speaker to make sure you are following the process correctly.

A very quick and easy troubleshooting step would be to refresh the network connection between all the devices involved. You can achieve that by rebooting these devices in the following order:

Router → Sonos → Controller (smartphone/tablet).

If you are still not able to set up Amazon Alexa after trying the above, or you require further assistance, please contact our Support Team for live troubleshooting.

I hope this helps.

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F
  • falkon
  • Author
  • Contributor I
  • 1 reply
  • Answer
  • September 15, 2025

Well… it suddenly stopped working even though I hadn’t changed anything in my setup, my Wi-Fi, or anything else.

Then I posted this message and, right after your reply, I still hadn’t changed a thing and it started working again.

Did you make any changes to my account?
I have 2000 euros worth of Sonos speakers at home, I just bought a Sub Gen 3, and I’m seriously considering sending it back and selling everything. I’m not willing to pay that much for such an unreliable system.

Sotiris C.
Forum|alt.badge.img+16
  • Sotiris C.
  • Sonos Staff
  • 899 replies
  • September 15, 2025

Hey ​@falkon, thanks for the quick response.

Then I posted this message and, right after your reply, I still hadn’t changed a thing and it started working again.

I am glad it’s working right now. Does that mean you were able to set up Amazon Alexa on your Sonos Beam (Gen 2)?

Did you make any changes to my account?

I can confirm that there was no change on your account / system from our behalf.

If you feel like your Sonos system is unreliable or you are having any kind of issues similar to the one mentioned in your original post, feel free to contact our Support Team.

They have tools at their disposal to provide you with information and advice specific to your Sonos system and what it reports.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.


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