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Has anyone processed a return in the UK, I've filled out the form twice this week



http://www.sonos.com/en-gb/mbg



Each time I fill the form out I get an email from Tech Support saying they will call within 24 hrs, which doesn't happen,, we're meant to get a returns label ?!
I have but the RMA was processed after speaking to Sonos on the phone and then the RMA with postage label was sent via e-mail.



Make sure you haven't got a Spam filter eating those e-mails
I have but the RMA was processed after speaking to Sonos on the phone and then the RMA with postage label was sent via e-mail.



Got through by phone eventually, all sorted
Got RMA Label (DHL) for a return but what do I do now? Where do I take it for shipment & can I track it (as I had to provide my credit card detail in case i failed to return it)
Got RMA Label (DHL) for a return but what do I do now? Where do I take it for shipment & can I track it (as I had to provide my credit card detail in case i failed to return it)



Hi Divettri, I responded in your thread over here: https://en.community.sonos.com/ask-a-question-228987/sonos-rma-process-with-dhl-6814524 :)



Best,

Ditte
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