Question

UK Returns

  • 26 October 2017
  • 4 replies
  • 2596 views
dave77
Userlevel 6
Badge +11
Has anyone processed a return in the UK, I've filled out the form twice this week

http://www.sonos.com/en-gb/mbg

Each time I fill the form out I get an email from Tech Support saying they will call within 24 hrs, which doesn't happen,, we're meant to get a returns label ?!
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4 replies

Stuart_W
Userlevel 7
Badge +22
I have but the RMA was processed after speaking to Sonos on the phone and then the RMA with postage label was sent via e-mail.

Make sure you haven't got a Spam filter eating those e-mails
Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, SL One in Study, Play 1in Bathroom & Conservatory
dave77
Userlevel 6
Badge +11
I have but the RMA was processed after speaking to Sonos on the phone and then the RMA with postage label was sent via e-mail.

Got through by phone eventually, all sorted
D
Got RMA Label (DHL) for a return but what do I do now? Where do I take it for shipment & can I track it (as I had to provide my credit card detail in case i failed to return it)
Ditte
Userlevel 5
Got RMA Label (DHL) for a return but what do I do now? Where do I take it for shipment & can I track it (as I had to provide my credit card detail in case i failed to return it)

Hi Divettri, I responded in your thread over here: https://en.community.sonos.com/ask-a-question-228987/sonos-rma-process-with-dhl-6814524 :)

Best,
Ditte
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