There is a known issue at the moment with the Sonos One and Beam in Australia but the UK shouldn't be affected. Can you please power down the following devices and allow each to reboot before moving to the next:
- Router
- Any wired network switch
- Any wired Sonos device
- All other Sonos devices
Please retest.
There is a known issue at the moment with the Sonos One and Beam in Australia but the UK shouldn't be affected. Can you please power down the following devices and allow each to reboot before moving to the next:
- Router
- Any wired network switch
- Any wired Sonos device
- All other Sonos devices
Please retest.
**SOLUTION**
Thanks for your answer. Sadly that was the first thing I tried (the old "have you tried turning it off and on again" trick).
But I have solved the problem! Here's the solution to anyone who's struggling with the same issues.
It's fine removing the Sonos skill from Alexa and the Alexa voice service from Sonos, and deregistering your devices etc, BUT there's a hidden link that you must remove before this will be corrected. It's a bit buried within amazon.com (or in my case, amazon.co.uk), but here are mobile some screenshots to help you find it.
