I changed amazon accounts and Alexa is "having problems understanding me right now...."
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Initially set up amazon alexa to one amazon account and it was working great. tried to change it to a different amazon account and it no longer works with Sonos.
Please follow the steps I've listed in the Answer to this post:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
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