This is infuriating. I've Googled and found several threads on the Sonos forums and they all say to disable the Alexa skill and re-enable it. Turns out, I've done this and it isn't working.
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-sorry-that-device-is-offline-6809854
Interestingly enough, if I break up the stereo pair, Alexa works find to retrieve music from Amazon music, Pandora, etc.
I've even gone so far as to factory reset each Sonos device to no avail. Any suggestions, would be delightful.
Best answer by UKMedia
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