Answered

Sorry that device is offline

  • 2 March 2019
  • 2 replies
  • 439 views

We’ve been using Alexa with Sonos since the Beta test and everything’s been hunky dory until last week I’ve replaced a couple of Sonos with Sonos ones and in doing so lost the hard wired link to the Mac. After a bit of faff I’ve reconnected and all seems to work from the desktop and app but sadly Alexa seems to have issues when you ask her to play radio or music she does the usual “bbc radio 2 from tunein” followed by “sorry the device is offline” I’ve tried searching for devices etc but nothing seems to work. Any advice greatfully received. Thanks
icon

Best answer by Smilja 2 March 2019, 10:42

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

  1. Go to your Sonos app and remove voice services from the room settings
  2. Disable the Sonos Skill in the Alexa app
  3. Go to the following page on a web browser: https://alexa.amazon.com
  4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
  5. Go back to the Sonos app and configure voice services

Hope this helps.