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Question

Sonos Surrounds Disconnect When Using Alexa

  • August 31, 2026
  • 3 replies
  • 27 views

Hi team,

I have a Beam Gen 2 connected to my TV via eArc and two Era 300s connected wirelessly as surrounds. The only voice assistant I have enabled is Alexa. 

Over the last few days I am noticing a problem where every time I use Alexa the Sonos app will show that one of my Eras has disconnected. Originally I had Alexa enabled on my right surround, and the right surround would keep disconnecting. I deregistered Alexa from my Sonos group and added it back, this time on the Beam. Now when I use Alexa the left surround is disconnecting. 

I don't know that I'm hearing any actual audio loss, but the app says it's disconnected and neither of my surrounds light up green when muted like they normally do. Every time it happens I have to get up to unplug and replug the disconnected surround. 

Has anyone noticed anything similar? Any suggestions on what I can do? I just submitted a diagnostic through the app maybe 5 minutes after the most recent occurrence.

3 replies

Stanley_4
  • Stanley_4
  • Grand Maestro
  • August 31, 2026

That submission was the right thing to do but to have it looked at you must call Sonos support. 

I certainly don't remember anyone mentioning a similar issue but I really would appreciate you posting what support finds.

Thanks!

    AjTrek1
    • AjTrek1
    • August 31, 2026

    The app now gives an explanation of speakers that are off-line and a suggestion of what to do? On the next occurrence try to take note of that as well; as it may be useful when you speak to Sonos support.

    Together Everyone Achieves More = T.E.A.M.
    • indym
    • Author
    • Contributor I
    • August 31, 2026

    Quick update, spent a lot of time last night troubleshooting with chatGPT. 

    First, Alexa was a misnomer, I saw that I was getting random disconnections even after removing voice assistant. 

    What eventually seemed to work, weirdly enough, was just swapping my left and right speakers. After that I'm not getting any disconnections, and when I mute the green light shows on all three speakers. I confirmed that audio is definitely playing on all three as well. 

    Only odd thing is whenever I've changed the volume the light has always flashed on my eras, now it only flashes on the beam. 

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