Hi willneild



Maybe you should consider yourself lucky as there are quite a few who wish they could shut Alexa off (voice and/or audio response) :8 Enough levity...if Alexa via the Sonos One is executing your command:but you get no acknowledgement, I suggest two things:



1. Make sure the volume is turned up on the speaker

2. If the volume is already turned up then try unplugging the Sonos One for 30 seconds and plug it in again.

3. If neither of the above resolve your issue you can either return the speaker to place of purchase for an exchange or submit a diagnostic and post the reference ID in this forum.



Hopefully I understand your question correctly when you say...routine...as that may be a different scenario requiring a another approach.



Cheers!

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Thank you, every time I run the routine it just replies that audio responses are not supported. And in the Alexa app it doesn't show it as a audio device

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Thank you, every time I run the routine it just replies that audio responses are not supported. And in the Alexa app it doesn't show it as a audio device



Ah Ha! you were speaking of a routine vs a simple command. This link will explain: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/do-alexa-routines-work-through-sonos-one-6793094



Cheers!

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