Answered

Sonos One not playing Alexa output


Show first post

57 replies

Got it. I didn’t realize that Amazon was limiting these feature uses. Makes it tough for Sonos and consumers.
Userlevel 6
Badge +3
Hi guys, I just wanted to share that Flash Briefing will be available on the Sonos One by November 22nd.
Userlevel 2
Badge
Can it be confirmed that the Sonos ONE is NEVER going to be able to be used for Drop In and phone calls, or are those features maybe coming "soon"?
zadi wrote:

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.




This worked good people for when Alexa stops playing music (Music library is not yet supported)
zadi wrote:

I got a solution that worked for me from another forum.... ....Then give the speaker a go.



This worked... but only for long enough to accept one instruction!!
It looks like the integration is not quite ready for primetime yet. Hopefully Sonos and Amazon will get this sorted out soon.
zadi wrote:

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.



Lots of people are misunderstanding the original point made with things that Alexa currently doesn't provide. I can tell you from having the same experience as the original problem that ^ THIS ABOVE is the solution. It seemed that the Alexa app/account and my Sonos One lost their pairing but were still talking to each other. I asked to play BBC Radio 5 live and Alexa thought it was doing so but no sound came out of the Sonos One. After logging in as suggested above and removing both Alexa and Sonos from each other, reinstalling skills, voice control etc. worked. This problem has nothing to do with flash briefings not being available etc. The misunderstandings/tangents just distract from the solution. Well done this user for cutting through that and providing the actual answer.
I ran into this same problem as the OP. Alexa.would wake, recognize the command to play music played mayn’t times before, and give the “Now playing XYZ Station from Pandora on Family Room”. This was followed by silence as it sounds like others have experienced I too was able to get it going by disconnecting and reconnecting services.

For me though, it seems to only happen if I start play music or whatever from a device and then use Alexa commands later. In fact, most of the normal Alexa music commands (stop, pause, play this or that) don’t work st all when I’ve started music on a Sonos device, but works great as long as I only use voice commands.

Not sure if that helps anyone, but I find it curious.

Reply

    • :D
    • :?
    • :cool:
    • :S
    • :(
    • :@
    • :$
    • :8
    • :)
    • :P
    • ;)