I have a Sonos One and 2 old Sonos Play.
The Sonos One is linked to Alexa with all relevant skills enabled.
Apple music is logged in.
Amazon Echo device in the kitchen will play Apple Music songs on voice command.
Tthe Sonos one will play apple music from the Sonos app if I select it via the UI, but if I say “Alexa play music” - it says “Ok - here’s Apple Music” but nothing plays. Same happens if I specify an artist or track. It responds to other commands like “What is the time” or whatever no problem.
I have tried all the obvious like rebooting everything, disable and reenable skills and settings in both Sonos and Alexa.
One thing I noticed is that in the Alexa app on my phone, under the “Music and Podcasts” settings, the skills for Apple Music are listed under “Family” but if I click on my own name, the Apple music skill is shown as the default, but there is an orange/yellos triangle with an exclamation point to the levt of the “Your default services” - this excamation point doesn’t appear under the family tab. I couldn’t find any reference to determine whether this is an error or whether it just means that the family settings are overriding.
I also tried switching the music settings to Prime to see what happened - same result - it said “here’s the music” or whatever but then nothing plays.
I recently moved house and factory reset all the Sonos devices to change the Wifi setup in case that’s relevant.
Any ideas?