Answered

Sonos One Gen 2 and setting up Alexa issues.

  • 11 April 2019
  • 1 reply
  • 765 views

Hi, I just picked up a Sonos One Gen 2 and i am trying to set it up with Alexa but i keep getting an error saying "there was a problem adding alexa"

I have uninstalled and reinstalled both the sonos and alexa app. i have disconnected the device from alexa app. i have removed the authorisation from the amazon services area. ive tried disabling wifi and using ethernet just in case. i have also reset the sonos to factory settings. nothing seems to fix this issue.

I'm in Australia if that matters. I see a few other topics are complaining about setting theirs up too and they seem to be in Australia as well.
icon

Best answer by UKMedia 13 April 2019, 17:20

Please monitor this thread for any Sonos fix update: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909
View original

1 reply

Userlevel 7
Badge +20
Please monitor this thread for any Sonos fix update: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-gen-2-voice-control-will-not-connect-6822909

Reply