Question

Sonos One - Cannot add Alexa

  • 24 October 2017
  • 3 replies
  • 1350 views

I've been trying to add Alexa and have not been able to by following the prompts on the Sonos app. I get to the screen that says "Steps to set up Alexa" - then hit the "connect your amazon account" and then I get an error saying "There was a problem adding Alexa. Any clues on how to solve this?

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3 replies

Same here 😞
Userlevel 7
Badge +26
If you're still having trouble connecting to your account, I'd suggest trying from a different controller. If that's not going, it'd be best to give us a call on our support line.
Userlevel 2
Same thing happening to me, worked on the first Sonos One, failing on the second One. Tried from iOS, Android, and Mac controllers.