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Answered

Sonos One - can't turn microphone on

  • January 13, 2019
  • 2 replies
  • 26056 views

Well, until Friday everything was just fine, I could make requests to Alexa. Since then the microphone is off and I can't turn it back on. I've tried rebooting the unit, I've tried numerous times to turn it on including pressing the mic for 5 seconds. If I press the mic I can make requests and Alexa responds, just can't seem to turn it back to the "on" state. Any guidance appreciated?

Best answer by UKMedia

First off, please Disable the Sonos skill in the Alexa App and then Re-Enable.
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2 replies

UKMedia
  • Answer
  • January 14, 2019
First off, please Disable the Sonos skill in the Alexa App and then Re-Enable.

  • Author
  • Contributor I
  • January 14, 2019
Many thanks, that’s done the trick.