Hi,
I have the Sonos One and am attempting to pair it with the Alexa App on iOS, well... I am able to add the Sonos to my "Smart Home Devices", however if I go to the settings then it displays as "Offline".
No matter what I request, the result is the same...
"Here's your request... I'm not sure what went wrong"
• I have tried disabling the app and enabling it again.
• I have reset the Sonos, and apps multiple times.
• I have followed a few guides on this forum, such as https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
I've been on the phone to Sky as I thought this may be an Internet-related issue, but everything is fine on their end. The device shows as connected on my router admin page. This is set up on a 2.4GHz wireless network, but the problem persists when cabled.
Is anybody able to provide any further assistance with this?
Thanks you.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 7
+20
If you select Alexa App>Settings>{Your Sonos One}, you should see the option to switch to 'On-line'.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.