I have lost Alexa on my Play One. I have factory reset the speaker and reconnected it. I’ve also done everything under in the Sonos support topic about deregistrating and reregistrating an Alexa device. When completing the setup, I can hear Alexa confirm setup with, “Hello!”. However, the mic led will not turn on. There is a tone each time I turn the mic on and off but it will not respond to any commands. Everything looks fine, just no mic LED or response.
Your diagnostic confirmation number is: 1384143241. What’s the next step, Sonos?
Thanks- John