Skip to main content
Answered

Sonos not connecting to Alexa

  • November 4, 2025
  • 3 replies
  • 50 views

Well the Sonos saga continues. I lost Alexa connectivity a week ago. Since then I've changed broadband provider and router. The usual Sonos nightmare began. Difficulty connecting Sonos One to the new router, 1 still won't connect.

Alexa connects, but with no functionality. Won't play radio or music and showing off-line in Alexa app.

Why is Sonos such a nightmare to do anything with. I may give up and by a few Alexas and save the hassle.

Any ideas????

Best answer by Airgetlam

There’s been a listed issue with Amazon here, for days now. 

3 replies

Airgetlam
  • 44820 replies
  • Answer
  • November 4, 2025

There’s been a listed issue with Amazon here, for days now. 


  • Author
  • Contributor I
  • 1 reply
  • November 5, 2025

Thanks for the response Bruce. Just another example of Sonos being a pain to work with.


Airgetlam
  • 44820 replies
  • November 5, 2025

As I’ve said in another thread about this same topic, I’m fairly confident this is an Amazon issue, and not a Sonos one. Stands to reason that Amazon is less concerned about a smaller percentage of their user base, using another company’s speakers, rather than their own.