Not sure if this goes in here but I am having difficulty getting the SiriusXM skill to work on our new Sonos Move. If I start playing from the Sonos app, it works fine. Ask our Echo Dot or Sonos One, works fine.



When I ask our Move "Alexa, play Alt Nation on SiriusXM" I get the following response:



"To listen to Meghan's SiriusXM go to the Alexa app top enable the skill and link your account"



Where Meghan is my wife. The skill is enabled and I am signed into our SiriusXM account.



Not sure what is going on here, disabled and re-enabled the skill to no avail.



Anyone have any ideas? Thanks

Having the exact same issue.

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Hi @HarpuaFSB @VaxRocks



Sounds like Alexa isn’t recognizing your voice. This also assumes all devices are signed in/authorized under one account. In this instance it’s Megan’s .



Go to Alexa settings > Account settings > Recognized voices > Turn on Automatic Voice Recognition.



Let us know how things sort out. Cheers!

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No joy I'm afraid. It was already on and there is only one voice on that so far, which is mine. But I did just figure it out. Tried saying "Alexa who I am" - she said she didn't know but I was in my wife account. Thus I said,''Alexa change account", she said said changed it - I tried SiriusXM again and success!!!



Hope it works for you, @HarpuaFSB

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@VaxRocks



”...I was in my wife account. Thus I said,''Alexa change account", she said said changed it - I tried SiriusXM again and success!!!



It looks like I was right on one point. At the beginning I stated all was contingent upon all devices being authorized/signed-in I under the same account. You were in your wife’s account. Did I miss something? LOL



Glad things are working. Cheers!

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ha! @AjTrek1



Actually your reply was the thing that helped me to track it down...so thank you!



I think the problem is actually with adding the SiriusXM. In the Sonos app, I removed the Alexa Service and re-added it. In adding via an Android phone there was a screen just before accepting the T&C's that said something like "Profile: " and I couldn't change it. Coupled with your reply above, I figured I'd ask Alexa is she'd change it - and it worked.



Anyway - sorry for the long reply, but I figured it might be some additional information to get to development.



Thanks again for the help!

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