Sonos Beam TV sound un-mute issue could use a software update
The Sonos Beam and Alexa have an automatic unmute issue that occurs when you are using it with you TV. If you use your TV, or cable remote, to mute the sound and then ask an Alexa question or command request, the Alexa/Sonos interface works but then it will automatically UNMUTE the TV sound when it is done responding to your Alexa request instead of putting the Beam/TV sound back into the muted mode you started in. It would be very useful if the Sonos setup had an option or feature that could automatically first check to see if the TV/Beam is already in mute mode before it responds, then put the TV/Beam back into mute mode when it is done doing the request or command. It may not be critical, but it would be a logical feature. The Beam/Alexa interface does not appear to have any issues if your TV/Beam is not muted when you use the Alexa request feature. Does anyone else experience this issue?
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Userlevel 7
+20
Hi there, thank you for your post. This is a great suggestion and I can definitely see the benefit of it. I will be sure to forward it to the necessary department. Do let us know if you need anything else. Many thanks.
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