Sonos Beam and Alexa not playing nice

  • 20 January 2019
  • 28 replies
  • 4629 views

I purchased my Sonos Beam today, came home to set it up I have spent the past few hours trying to get Alexa to play nice with the Sonos Beam. When I look at my devices on the Amazon Alexa app and website under settings > devices, it will show the Beam is connected however, on the regular devices tab it shows nothing and will not discover the Beam. I have logged out, uninstalled, unplugged, reinstalled, enabled and disabled skills, changed names, stood on my head, did a little dance and I am still not able to get this darn thing to connect to Alexa. The beam is connected to my TV with the optic cable attachment as I don't have an ARC port. I understand that I won't be able to control the TV with Alexa. I would like to at least tell her to play music and work properly..... all ideas, comments and suggestions are welcome. Thanks!

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28 replies

Just went to rediscover devices and it looks like it found both the speaker and the tv
Badge +1
Indeed, for me too. Wish I hadn’t waited so long to email support... glad to hear things are working for others too!
Yes, I just got the message from support saying the outage has been resolved 🙂