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Sonos Beam Alexa not responding

  • February 17, 2019
  • 3 replies
  • 9649 views
B
I have the issue that Alexa is not responding. The microphone is on.
It works for a couple of hours after I redo the setup process of Alexa in the Sonos App but then it stops working.
No response at all when saying "Alexa".

Is there a fix or someone else with the same problem?

Thanks

Max
    P
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    3 replies

    Keith N
    • Keith N
    • Sonos Staff
    • February 19, 2019
    Hey there, Max. Just checking all bases here, have you already turned the microphone off and on? When the Sonos One first came out, I remember seeing a couple topics just like this and that ended up being the solution for a number of users.

    If the trouble persists, I would recommend submitting a diagnostic report and replying here with the confirmation number. We will be happy to take a closer look and get this sorted.

    Thanks in advance.
    B
    • behnm
    • Author
    • Contributor I
    • February 24, 2019
    Hello Keith,

    Thanks for replying to my question.
    I tested the Mic On/Off Solution but it is not working unfortunately.
    The confirmation number for the diagnostic report is: 286284096

    Thanks

    Max
    Smilja
    • Smilja
    • February 24, 2019
    Hello Keith,

    Thanks for replying to my question.
    I tested the Mic On/Off Solution but it is not working unfortunately.
    The confirmation number for the diagnostic report is: 286284096

    Thanks

    Max
    Try the following:

    1. Go to your Sonos app and remove voice services from the room settings
    2. Disable the Sonos Skill in the Alexa app
    3. Go to the following page on a web browser: https://alexa.amazon.com
    4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
    5. Go back to the Sonos app and configure voice services

    Hope this helps. 🙂
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Edward R
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