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I have the issue that Alexa is not responding. The microphone is on.

It works for a couple of hours after I redo the setup process of Alexa in the Sonos App but then it stops working.

No response at all when saying "Alexa".



Is there a fix or someone else with the same problem?



Thanks



Max
Hey there, Max. Just checking all bases here, have you already turned the microphone off and on? When the Sonos One first came out, I remember seeing a couple topics just like this and that ended up being the solution for a number of users.



If the trouble persists, I would recommend submitting a diagnostic report and replying here with the confirmation number. We will be happy to take a closer look and get this sorted.



Thanks in advance.
Hello Keith,



Thanks for replying to my question.

I tested the Mic On/Off Solution but it is not working unfortunately.

The confirmation number for the diagnostic report is: 286284096



Thanks



Max
Hello Keith,



Thanks for replying to my question.

I tested the Mic On/Off Solution but it is not working unfortunately.

The confirmation number for the diagnostic report is: 286284096



Thanks



Max

Try the following:




  1. Go to your Sonos app and remove voice services from the room settings
  2. Disable the Sonos Skill in the Alexa app
  3. Go to the following page on a web browser: https://alexa.amazon.com
  4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
  5. Go back to the Sonos app and configure voice services



Hope this helps. 🙂
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