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Music plays on wrong device

  • 2 May 2020
  • 5 replies
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When I ask Alexa to play music on Move, it plays it on another Sonos device in another room instead.  Any ideas why?

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Best answer by Seeky 2 May 2020, 11:21

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Userlevel 4
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Probably you placed the Move in an Alexa group and set the preferred speaker (at the bottom of the group) to the other speaker.

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I figured that might be the case, I even reset the Move and started afresh.  I disabled and restarted Alexa and got everything running again, tried playing music on the Move and same issue.  I can play music using the app but not with Alexa, so I need to fix he Alexa aspect for sure.    Other than what I tried above, should I do any other steps?

Userlevel 4
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Hmm I have no better idea. Just that resetting the move wont remove it from any alexa group it might be in. Maybe check if it accidently was placed in a group where you dont expect it.

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Thank you Seeky

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Fixed, Move was grouped with my home theater, resolved.  Thank you.