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Answered

Music plays on wrong device

  • May 2, 2020
  • 5 replies
  • 2364 views

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When I ask Alexa to play music on Move, it plays it on another Sonos device in another room instead.  Any ideas why?

Best answer by Seeky

Hmm I have no better idea. Just that resetting the move wont remove it from any alexa group it might be in. Maybe check if it accidently was placed in a group where you dont expect it.

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5 replies

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  • Prominent Collaborator II
  • May 2, 2020

Probably you placed the Move in an Alexa group and set the preferred speaker (at the bottom of the group) to the other speaker.


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  • Author
  • Trending Lyricist I
  • May 2, 2020

I figured that might be the case, I even reset the Move and started afresh.  I disabled and restarted Alexa and got everything running again, tried playing music on the Move and same issue.  I can play music using the app but not with Alexa, so I need to fix he Alexa aspect for sure.    Other than what I tried above, should I do any other steps?


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  • Prominent Collaborator II
  • Answer
  • May 2, 2020

Hmm I have no better idea. Just that resetting the move wont remove it from any alexa group it might be in. Maybe check if it accidently was placed in a group where you dont expect it.


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  • Author
  • Trending Lyricist I
  • May 2, 2020

Thank you Seeky


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  • Author
  • Trending Lyricist I
  • May 2, 2020

Fixed, Move was grouped with my home theater, resolved.  Thank you.