Hi @jpandwool.

Thanks for reaching out and letting us know about this, I’d be glad to help.

To better understand, I need to ask a few more details, and the more information we can gather will help us resolve the problem. 

Is the issue only happening when using the Alexa voice command?

Can you play music through the Sonos app and native Spotify app?

Have you tried other music services and see if the same issue exists?

Kindly reproduce the issue, then submit a diagnostic report through the Sonos app, and reply with the confirmation number. I'd start by reviewing your system as well as the status of the devices, it will help in identifying what's possibly causing the issue.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.