microphone activation on beam

Tap the microphone light to turn the microphone on or off.

hi. thanks for the quick reply, but nothing happens when i do that.
I presume its because its not linking up to the alexa app.

I get this far ((The Sonos app will start by asking you to connect your Amazon account to your Sonos One or Beam. After tapping "Connect your Amazon account," the app will have you log in using your Amazon credentials,)) I log in to amazon, then it asks me to ALLOW permissions, I press allow.
Then it returns me to ((setup voice control)) page in the sonos app.
Any more help would be great.

I get this far ((The Sonos app will start by asking you to connect your Amazon account to your Sonos One or Beam. After tapping "Connect your Amazon account," the app will have you log in using your Amazon credentials,)) I log in to amazon, then it asks me to ALLOW permissions, I press allow.
Then it returns me to ((setup voice control)) page in the sonos app.
Any more help would be great.


I'd look at the Alexa app and see if the Sonos skill has been enabled. If it hasn't, enable it there. You may have to then discover devices to see your Sonos device in the device list. See if that fixes the issue.

But in the tutorial it says connect to alexa from the sonos app browse page then test alexas working then download the alexa app.
But i tried your suggestion anyway, and still not turning on the microphone and the alexa app says the device is offline.

I don't know at this point. You may want to contact Sonos by phone, twitter, or FB for assistance.

the fact that Alexa says the speaker is offline makes me think that perhaps there is some sort of firewall issue? Can you stream audio to the speaker through the Sonos app?

Yes everything works fine except alexa. Even adding amazon music and Spotify accounts link up fine, they ask for the same sign in and permissions to be allowed as alexa voice and connect first time and play without fault.

Sorry for the long post but this type of issue is normally down to one of three things:

1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique,
1.1/ Please open up the Alexa App>Smart Home and make a note of any duplicate device names;
1.2/ You can then change them in the source app. e.g. Use the Sonos App to change the name of Sonos players. (I personally use the naming standard Room Name + Device type. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc)
1.3/ Once you have changed any duplicate names then please In the Sonos app, select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
1.4/ In the Alexa app, select the Alexa Icon in the centre of the row of Icons at the bottom of the screen and ask ‘Alexa, Discover Devices’.
1.5/ Here is a link to my naming standards: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/best-practices-for-naming-of-devices-6819283/index1.html

2/ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:
2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
2.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'

3/ If the problem persists then an entire reset of the Authorisation & Account Linking process is required:
3.1/ In the Alexa app, select Skills>Your Skills>Sonos and then 'Disable';
3.2 In the Alexa app, select ‘Devices>All Devices'. Now select each Sonos Device in turn and click the Trash Can in the top right of the screen;
3.3/ In the Sonos app, select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
3.4/ If you have any wired Sonos devices, please power down for 10 secs and then switch on and wait for it to boot;
3.5/ Now power down all other Sonos Players for 10 secs then switch them back on and wait for them to boot;
3.6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. This will complete the set-up process again;
3.7/ In the Alexa app, select Skills>Your Skills and ensure the Sonos skill is 'Enabled', if not please 'Enable';
3.8/ In the Alexa app, select the Alexa Icon in the centre of the row of Icons at the bottom of the screen and ask ‘Alexa, Discover Devices’. Ensure that your Sonos One's are displayed correctly and not shown as 'Off Line'.
3.9/ Also check one last time that there are no devices with the same name. Remember, if there is a need to rename any then you'll need to carry out step 3.8 again.

Let us know how you get on.

@UKMedia. already tried those suggestions and never cured the problem. so im starting to run out of ideas now. maybe i should just return the beam and sonos one and get amazon devices.

@Jeff S
If you've run through the previous troubleshooting suggestions without luck, I'd recommend reaching out to our phone team who can help out live. Please give us a call, our number is found here.

Thanks for that Jeff S.
I should have done that 1st.
They got me to use my Nvidia sheild as the controler and it worked first time.
The problem looks like it was saved cookies on my ( samsung s7 edge) directing the linking up of alexa voice back to the sonos app and not directing it to my amazon account for link-up.
So after linking my "Sonos Beam" with alexa voice using the Tablet the microphone activated instantly and alexa was working fine, I then switched back to my mobile phone cleared all browser cookies in my Chrome browser and completed the setup of alexa voice control to my "Sonos One" speaker with no problems at all.

Hope this bit of info helps some of you guys out as well.

@paul192 Thanks for sharing your solution, I'm glad things are working.