location setting for weather - I don't know your location

Hi all

I have two sonos ones with "alexa" both of them did use to tell me the weather in St.Helier Jersey. But recently neither of them do this, I just get "I don't know your location, in future you can go to the App and add your complete address for your device"

So we did this on the app, but still no joy. So we contacted amazon (as the sonos was working) they told us a few things to try which we did, but still nothing. They then told us to deregister both devices and they would sort it their end, and that just made things much worse, when we said "alexa" it just said that I'm having trouble understanding please try again later. Amazon where no help with what they had caused! and said to contact sonos, but as we said its an issue with alexa, they could not sort out our know, dead in the water sonos.

So we did a factory reset, and we are back to square one....so does anyone know how we can get it to give us the weather in St Helier Jersey?

thanks