I’ve seen there’s a couple of similar topics about web radios not launching from TuneIn, but none fits exactly my problem.
I have a Sonos One SE with the Alexa voice control. I’m based in Spain, and have used the command “Alexa play X on TuneIn” for a long time (I can either say it in English or in Spanish, and it works). But three days ago, every time I ask the same command, I get an answer like “The station X isn’t available right now on TuneIn” (well, Alexa says it in Spanish, literally “La emisora X no está disponible en este momento para TuneIn”)
So it seems the command is recognized, because the name of the station is said correctly. I have another Echo device and the same command works perfectly there. Launching the station from the Sonos app on my phone also works. The problem happens with stations from my country (like “RAC1” “Cadena COPE” or “RNE Radio Nacional”), so it shouldn’t be a matter of regional restrictions. The only station I’ve managed to launch is “CNN en Español”, but other US ones like NBC don’t work. My Sonos account is set to “Spain” (Alexa wouldn’t work otherwise, in fact). Podcasts seem to work.
I’ve tried disabling and enabling the Sonos Skill in Alexa, and disabling and enabling the Alexa Voice control in the Sonos app. With no success.
Best answer by Corry P
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