I’ve seen there’s a couple of similar topics about web radios not launching from TuneIn, but none fits exactly my problem.
I have a Sonos One SE with the Alexa voice control. I’m based in Spain, and have used the command “Alexa play X on TuneIn” for a long time (I can either say it in English or in Spanish, and it works). But three days ago, every time I ask the same command, I get an answer like “The station X isn’t available right now on TuneIn” (well, Alexa says it in Spanish, literally “La emisora X no está disponible en este momento para TuneIn”)
So it seems the command is recognized, because the name of the station is said correctly. I have another Echo device and the same command works perfectly there. Launching the station from the Sonos app on my phone also works. The problem happens with stations from my country (like “RAC1” “Cadena COPE” or “RNE Radio Nacional”), so it shouldn’t be a matter of regional restrictions. The only station I’ve managed to launch is “CNN en Español”, but other US ones like NBC don’t work. My Sonos account is set to “Spain” (Alexa wouldn’t work otherwise, in fact). Podcasts seem to work.
I’ve tried disabling and enabling the Sonos Skill in Alexa, and disabling and enabling the Alexa Voice control in the Sonos app. With no success.
Best answer by Corry P
I have the same issue, same Sonos device. Why would rebooting the router help? (It didn’t) and why would I have to swap to mytuner?
Sonos are networked speakers. For nearly any issue, rebooting the router is worth trying. Rebooting your router refreshes it's software and makes sure it’s performing all it’s tasks properly. Make sure you switch your router of for 30 seconds before switching back on.
You don’t have to swap to myTuner. The alternative would be to wait for the problem to be fixed, but I assumed you wanted to listen to your radio station, so provided an alternative method. Sonos are not responsible for what content is available for various sources and sometimes this content is changed - the UK, for example, has recently been blocked from playing non-UK stations on TuneIn. With radio, if a station has been blocked (I don’t know that it has been, and suspect not), it is often available from another source.
Is there something broken with tunein? I don’t really see the need to swap to a new app, maybe we could just fix what was broken instead?
We rely on our customers reporting issues. Now that this issue has been reported, we can look into it - thank you. I have just checked, and I have the same problem. It may take time to fix, and it may take work on our part, or work from another company (Amazon or TuneIn) - as we don’t yet know, we can’t yet say. It seems unlikely that it won’t be resolved, however.