Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Hi @drbabberset alWe now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support teamfor assistance.We thank you for your patience.

Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

4 months ago
26 December 2023
151 replies
5939 views

D

Userlevel 2

drbabbers
Contributor I
8 replies

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

icon

Best answer by Corry P 27 February 2024, 11:48

View original

Show first post Hide first post

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

151 replies

1
...
4
5
6
7

Page 7 / 7

G

GBL
Lyricist I
2 replies
2 months ago
27 February 2024

Spot on for me now so all fine. My wife has now stopped telling me she is returning the speaker to the shop as it does not do what it should! Agree with earlier comment that Sonos needs to keep more on top of upgrades. Thanks and pleased all sorted.

1
...
4
5
6
7

Page 7 / 7

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded