Having to reset Alexa on Sonos Arc

  • 4 August 2023
  • 3 replies

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Had the Arc set up with Alexa voice control. All fine until yesterday. Alexa stopped responding. Went into settings to cancel, then re enabled and working again. 

Just wondered how/why this happened and how often it’s likely to occur.



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3 replies

Quite possibly a non-Sonos network issue, such as a DNS failure. It ought to be an infrequent occurrence. Simply powercycling the device often fixes this kind of thing.

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Many thanks. I thought there would be a quicker fix

Despite decades of technological advancement, “turn it off and turn it on again” continues to be a sensible first step in any troubleshooting.