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Hi

 

Had the Arc set up with Alexa voice control. All fine until yesterday. Alexa stopped responding. Went into settings to cancel, then re enabled and working again. 
 

Just wondered how/why this happened and how often it’s likely to occur.

 

Thanks

Quite possibly a non-Sonos network issue, such as a DNS failure. It ought to be an infrequent occurrence. Simply powercycling the device often fixes this kind of thing.

Many thanks. I thought there would be a quicker fix

Despite decades of technological advancement, “turn it off and turn it on again” continues to be a sensible first step in any troubleshooting. 

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