Question

Flash Briefing

  • 1 January 2018
  • 4 replies
  • 1071 views

Userlevel 1
Badge +1
May flash breifing now will not start the 2nd item in my list on sonos IE Amazon weather! It works normally on Echos, have disabled and re-enabled skill, tried different weather skill, but still my sonos one will now not play it!

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4 replies

Userlevel 7
Badge +19
Hello there, Surfer. Thanks for posting! Do you happen to have any updates available? Please submit a diagnostic report and I will be happy to take a look. Be sure to reply with the seven-digit confirmation number it gives at the end. Thanks in advance!
Userlevel 1
Badge +1
8312202, thank you
Userlevel 7
Badge +19
Thanks for the diagnostic report, Surfer. It seems like you may want to give our technicians a call to take a look at this in real time. It seems we may need to log into alexa.amazon.com to take a look at how your Smart Devices are named along with your Sonos rooms. Our contact information can be found here.
Userlevel 1
Badge +1
Hi Keith, seems like I've found the problem now, for some reason the "phantom room" that gets added to devices in Alexa had its time/location/address fields missing, don't know why they disappeared but they were, so putting that info back in sorted the flash briefings for me.