Connecting to Wrong Spotify Account via Alexa

Have you tried asking Alexa to switch Spotify account? Alexa, switch to [Family Member's Name] Spotify

Good suggestion! I tried but Alexa said something like cannot switch accounts

I suggest that you disable the Sonos skill within Alexa and the reenable it.  Please retest and let us know.

Been testing a few things:

• Went into the Sonos app and disabled the Alexa Skill for that device then added back
• Went into the Alexa app and removed Spotify from the Music and Podcasts, then linked it back
  • I noticed it puts everything in the the “Family” tab, even when I try to add it to the tab with my name

Current behavior it no longer says Cannot play x on Family Member’s spotify account, it now says sorry, device is offline

Reviewing “Devices” in the Alexa app , both Sonos’ are showing “online”.  I do see my SIL’s devices too though and then some generic versions of my speakers as well.  I’m thinking a possible next steps at this point is to  “deregister” some of these

Did you Disable and Enable the Sonos skill in the Alexa App?  This will refresh the authorisation between Alexa, Sonos, and Spotify.

Deregistration won’t fix this issue.

Ah, good to know.

I disabled and re-enabled the Sonos Skill within the Alexa App.  It then asked to find devices, which it had my Beam listed but not One.  It tried to search but was unable to find the One, even though I can control it on Spotify and Sonos apps - odd.  
 

If I ask Alexa the temperature on the One, that works fine.  But if I ask to play something on Spotify, I get that device is offline response 

Never had this issue. Make sure the Sonos One is registered to your Sonos. To verify just sign out of Sonos in the Apo and Sign in again. If the One doesn’t appear as a room then it’s not registered to your account. If it does reappear as a room I would delete the Spotify account from Sonos. Go to Spotify app and sign out. Deauthorize the Sonos skill in Alexa. Sign into Spotify with your personal account. Add Spotify to Sonos. Authorize the Spotify skill in Alexa.

Also, power down the Sonos One for 30 secs and then retest.  The Offline status is an indication that that specific device has lost contact with the Amazon authentication servers.