In an earlier conversation, Sonos said that fixing this is not a priority which makes this even more frustrating. I have 4-5 Sonos products. Earlier this week Alexa simply stopped working on the Sonos products. I removed Alexa then tried to reinstall it. My app (worst app update ever - people should lose their jobs) tries to restore Alexa but cannot sign into Amazon. Just an endless cycle.
Answer
cant sign in to amazon when adding alexa
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with Alexa on your Sonos system. There are some issues regarding Alexa on Sonos, but they can mostly be worked-around.
Please uninstall the Amazon Shopping app, then try linking Alexa to your Sonos system once more - you should then get taken to the correct page to link the accounts. You can reinstall Amazon Shopping once Alexa setup has been completed.
If you have any issue with commands being followed after adding Alexa, please let me know - we should be able to address those too.
I hope this helps.
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+19Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you are having with Alexa on your Sonos system. There are some issues regarding Alexa on Sonos, but they can mostly be worked-around.
Please uninstall the Amazon Shopping app, then try linking Alexa to your Sonos system once more - you should then get taken to the correct page to link the accounts. You can reinstall Amazon Shopping once Alexa setup has been completed.
If you have any issue with commands being followed after adding Alexa, please let me know - we should be able to address those too.
I hope this helps.
Having struggled to get Amazon music playing again for weeks, removing the Amazon shopping app as suggested here fixed this for me, but why do you need to do this it never used to be an issue before and what stopped Amazon Alex and Music working correctly after many years where it's been just fine?
It is holiday season but I still cannot find a kind word for Sonos. These products used to be good, but the company has no idea what it is doing. Seriously, whoever decided it was time to update the app and the way things work made a huge miscalculation. If hate were people, I would be China.
Worse, Spotify will now randomly stop after several tracks (about 1/3rd of an album), the only thing that works reliably is Sonos Music which I don’t / won’t subscribe to. Feels like they’ve made it so buggy using anything other that a Sonos app is what they’’re trying to squeeze you for? Interestingly if you use the Spotify app and just connect it to a speaker set i.e, not use the Sonos App, I never an issue which I can’t fathom🤷🏼 Using the Amazon Music app, it only ever wants to play to my Amazon Alexa speakers or FireTV, so thats not a fix….
Thanks! I’ve been struggling with no Alex on my Sonos Beam and One’s for over a week and it’s been driving me mad! I tried everything - resetting the Sonos’, deleting the Sonos skill from Alexa but it just kept failing at the Amazon login. Even tried from an iPhone instead of my usual Android.
The app even hung when I tried to setup my TV remote control to control the Beam volume but that seemed to sort itself out today without me doing anything.
So thanks to this post I then uninstalled my Amazon app and tried to add Alexa again and it worked straight away - opening the web version of the Amazon website rather than the Amazon app and let me log into Amazon ok and added Alexa to all my Sonos’ as before. So I’m guessing there’s an issue between the Sonos and Amazon apps - not sure which has changed and broken it - but I’d expect Sonos to put a fix in quickly - faster than a week or two - and no app updates available today still.
Sonos - get it fixed asap please! Thanks for the workaround though.
+19Hi
Apologies for the delay - I was on holiday.
Sorry to hear of the continued issue you are having!
Can you play Amazon Music without the use of Alexa? If having trouble with a voice command, it’s always worth checking to see if things work through the app - if they do not, any voice command is also unlikely to work. If you are not able to play, please remove and add the Amazon Music service from your Sonos system to refresh the security tokens that are exchanged between the services and your speakers.
Remove a music service account from Sonos
I hope this helps.
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Dear Sonos
I removed the amazon shopping app and guess what ? I am still without Alexa as Amazon must have had too much Sherry and just keeps turning … what am I doing even listening to you? ..get your act together and collaborate with Alexa and amazon so that we can use the products and tell Patrick I might move to Bose.! Happy Christmas
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