Skip to main content
Answered

Cannot change Sonos One's voice service between Alexa accounts

  • January 30, 2021
  • 2 replies
  • 166 views
J

Hi,

I cannot change the alexa acount in sonos one speaker. The alexa system at home recognise the speaker an can manage it, but when I ask to the sonos speaker itself it doesnt recognise the house services as the speaker itself keep on working with a different account.

I have tried to remove and reinstall everithing, alexa apps, related music apps, skills,...and I have removed the the sonos amazon device registry also, but everytime I  try to change the sonos alexa voice service (through the sonos app) to the account I use at home it automaticaly comes back to the former alexa acount.

thanks a lot for any help that will be very welcome.

 

 

Best answer by UKMedia

Hi

Can you Disable the Sonos skill and then log out of any Amazon accounts/apps on your device. This includes checking under the settings/accounts setting.

Then enable the Sonos skill and you'll be able to select your normal Amazon account.

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

UKMedia
  • UKMedia
  • Answer
  • January 30, 2021

Hi

Can you Disable the Sonos skill and then log out of any Amazon accounts/apps on your device. This includes checking under the settings/accounts setting.

Then enable the Sonos skill and you'll be able to select your normal Amazon account.

 

Remember: Sometimes Red Wine helps :)
Mark P
J
  • Josiris71
  • Author
  • Contributor I
  • January 30, 2021

oh god thanks a lot!!! When I thought It could be the amazon app, I change the user to the “House” account and was not working but you gave me another hope in fact I didn’t think about loging out instead…. THANKS A MILLION!!!! HAVE A REALLY NICE DAY :clap_tone1::heart_eyes:

Mark P
Terms & ConditionsCookie settingsAccessibility statement