Question

Can’t turn microphones on on speakers

  • 6 February 2020
  • 3 replies
  • 438 views

Hi. I can’t get Alexa to work on my Sonos One speakers because I can’t enable the microphone. I have added the skill in the Alexa app but in the same app it says that the speakers are offline. I can’t toggle on and off the microphone on the speakers either. 
 

When I first got them, it all set up fine but I stupidly moved one over Christmas to use at friend’s house. Big mistake. I’ve tried resetting completely but no luck. 
 

Can anyone help? 
 

Thanks


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3 replies

Do you see all your Sonos speakers in the Sonos app?

In the Sonos app for iOS/Android got to Settings > Services > Amazon Alexa > and make sure the Sonos devices are listed.  If not, choose to add them.  

Also, it is never necessary to reset a Sonos device unless instructed by a Sonos rep.  It never helps, and it deletes important diagnostic data that can be used by Sonos support. 

Do you see all your Sonos speakers in the Sonos app?

Yes I can see them in the Sonos app.