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Alexa won't play my Audible audiobooks

  • January 28, 2019
  • 8 replies
  • 6750 views

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i have Audible as a Service. on the Sonos App i can search and find my book and have it played. But if i command Alexa to Read my Audible Book, i get in reply "I'm having trouble getting your audible books"
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8 replies

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  • Author
  • Contributor I
  • January 28, 2019
Or she will tell me to get an audible account and will start to play a sample of the book

Smilja
  • January 28, 2019
You need to sign in with your Amazon account rather than your Audible account.

https://audible.custhelp.com/app/answers/detail/a_id/9339

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  • Author
  • Contributor I
  • January 28, 2019
Thanks, but in the sonos app i when i added the audible service i did login with my audible account. Where is it you are suggesting i sign in with my audible account. (the fact that i can access my audible book in the Sonos app means that i've logged in with audible account. does it not?)

Smilja
  • January 28, 2019
See the link I've provided above. You need to sign in with the email address you are using for Amazon.
("Listen using the Sonos app")



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  • Author
  • Contributor I
  • January 28, 2019
thanks again, Yes, i did that, and yes i can listen in the Sonos App and yes i can direct the audio to one of my 5 sonos speakers.
But, my question was "if i command Alexa to Read my Audible Book," by speaking to the Sonos One with alexa that i have, and I ask Alexa to read my book - she can't, she says "i'm having trouble getting your audio books. "

The other day when audible was set up in Sonos as the service, but i hadn't connected to Audible with my Audible account, And, i commanded Alexa to read my Audiobook "Pandemic", she said here is a sample of the audiobook Pandemic by authors name here, sign up with audible to get the whole book" or something to that effect. So, I know I should be able to do what i'm trying to do.

So, i suppose this isn't a Sonos issue as much as it is an Alexa on Sonos issue?

Smilja
  • January 28, 2019
Disable the Sonos Skill in the Alexa app and re-enable it.

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  • Author
  • Contributor I
  • January 29, 2019
Sorry none of that works. the issue has to do with the default authenticating to amazon.com when i need to authenticate to amazon.ca

Smilja
  • January 30, 2019
Sorry none of that works. the issue has to do with the default authenticating to amazon.com when i need to authenticate to amazon.ca
Log out of all Amazon apps installed on your phone/tablet (including Alexa and Audible app), and try it once again.