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Hi there,



I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.

For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.



Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?



I would appreciate any advice. Does anyone have similar experience with the Sonos One?
Hey guys,



This was driving me absolutely bonkers with the sonos one.



Not sure, but I tried saying “Alexa, lower your speaking voice” and got the volume to go down, I did this multiple times and have used Lower and Increase to get to the volume I found acceptable.



Hope that helps!
Hey guys,



This was driving me absolutely bonkers with the sonos one.



Not sure, but I tried saying “Alexa, lower your speaking voice” and got the volume to go down, I did this multiple times and have used Lower and Increase to get to the volume I found acceptable.



Hope that helps!

You can also say...

“Alexa, set your volume to (integer)” where (integer) is a simple whole number value between 1 and 10.



10 is obviously Alexa's max volume.
Just tried both the above methods with my Sonos One. Both lowered the volume of my music only, with Alexa volume remaining the same (i.e. loud). Has anyone else had success with these methods? Thanks.
Just tried both the above methods with my Sonos One. Both lowered the volume of my music only, with Alexa volume remaining the same (i.e. loud). Has anyone else had success with these methods? Thanks.

Forgetting the music side of things for one minute. Try this...



Say...

“Alexa, set your volume to 1” ... then ask Alexa the time.

then say ...

“Alexa, set your volume to 5” ... then ask Alexa the time again.



If the Alexa volume does not change, then there is a problem.



I would switch off the power to the device for 30 seconds and switch it back on and try it again.
Ironically, I couldn’t hear Alexa on my new Beam. I used the direction above and asked Alexa to change volume. She did. I changed it a few times until it suited me. Works perfectly.
Ironically, I couldn’t hear Alexa on my new Beam. I used the direction above and asked Alexa to change volume. She did. I changed it a few times until it suited me. Works perfectly.

You will find though Gary that the volume of Alexa, does change in relation to the volume of either the TV, or Music .. but that’s how it is meant to be.



If you turn the TV up loud, Alexa gets louder... if you turn the TV volume down, she should get quieter ...and it’s the same with the music too. Which is how Sonos have designed it.



It works okay for me, but the 'relationship' between the Alexa volume and the audio output does not appear to please every single user.



As they say “You can’t please all the people, all the time”.
Ironically, I couldn’t hear Alexa on my new Beam. I used the direction above and asked Alexa to change volume. She did. I changed it a few times until it suited me. Works perfectly.

You will find though Gary that the volume of Alexa, does change in relation to the volume of either the TV, or Music .. but that’s how it is meant to be.



If you turn the TV up loud, Alexa gets louder... if you turn the TV volume down, she should get quieter ...and it’s the same with the music too. Which is how Sonos have designed it.



It works okay for me, but the 'relationship' between the Alexa volume and the audio output does not appear to please every single user.



As they say “You can’t please all the people, all the time”.
It seems practical to me.
It seems practical to me.

Yes, me too. It’s only a few users who don’t like it, presumably. Those who are happy of course don’t usually post anything here in the community.



I'm not too sure if pjn's issue above, is that his Alexa has got stuck on a particular volume level... but that’s maybe a 'glitch', so hopefully a switch off/on will resolve it, or it’s maybe a case of speaking to Sonos Support.



I assume others though, are just not happy with the levels Sonos have put in place... and want a little more control over the levels set.
Just tried both the above methods with my Sonos One. Both lowered the volume of my music only, with Alexa volume remaining the same (i.e. loud). Has anyone else had success with these methods? Thanks.

Forgetting the music side of things for one minute. Try this...



Say...

“Alexa, set your volume to 1” ... then ask Alexa the time.

then say ...

“Alexa, set your volume to 5” ... then ask Alexa the time again.



If the Alexa volume does not change, then there is a problem.



I would switch off the power to the device for 30 seconds and switch it back on and try it again.



Hmmm okay, I'll have to eat my words here! I've previously tried this with volumes at 2% and 15% (based on a suggestion of Ryan's earlier in this thread) and could've sworn there was little or no difference between the two. However I've just tried it at volume 50% and it's very very loud, probably annoying the neighbours in the process. So maybe my real issue is that Alexa at volume 1 is too high for my own tastes when compared to playing music at the same volume? In the meantime, Alexa is getting disabled again. Probably for good unless we ever get a way of controlling Alexa volume independently. Thanks for the suggestions though - it was worth a try.
Same issue here: I live in an older building with fairly thin walls. It is slightly ridiculous that my neighbors don't really hear me watching movies but can almost follow Alexa's every word. Even with the volume set to 1 Alexa is way too loud. As a last resort, I was hoping the UK or German voice would be more soothing or somehow quieter but they're basically all the same. It's actually so loud that it's awkward at times when other people are around. Until this gets fixed, I'd rather not use the feature.
Same issue here: I live in an older building with fairly thin walls. It is slightly ridiculous that my neighbors don't really hear me watching movies but can almost follow Alexa's every word. Even with the volume set to 1 Alexa is way too loud. As a last resort, I was hoping the UK or German voice would be more soothing or somehow quieter but they're basically all the same. It's actually so loud that it's awkward at times when other people are around. Until this gets fixed, I'd rather not use the feature.

Perhaps I’m going a little deaf in my old age. I have a Sonos Beam in the family Dining Room, which is 20 ft x 15 ft. I sit about 10 feet away from the device itself and I often have Alexa set to volume 3, occasionally number 2.



Volume 1 is just too quiet for the room.



It makes me wonder if the Sonos Beam Alexa devices vary their volume, depending on the type of TV and remote they are setup with ?



I used to have a small Amazon echo dot in the same dining room, set to a volume level of approx. 6 to 8, just as a comparison.



Not sure if that information is of any use here at all.
It would be great if there was a separate Volume just for the Alexa voice on the Sonos unit—-separate from the music volume. I could see the Sonos volume being fixed for Alexa, and regular volume control for the speaker content. I would think I would want my Alexa voice volume fixed.
It would be great if there was a separate Volume just for the Alexa voice on the Sonos unit—-separate from the music volume. I could see the Sonos volume being fixed for Alexa, and regular volume control for the speaker content. I would think I would want my Alexa voice volume fixed.

I would like to keep my Alexa volume, related (relative) to the main speaker volume, but have a slider control in the 'room settings' that can adjusts its relative volume 'up or down' by a user-selected percentage level. I think that would then help provide an average overall volume that is acceptable to the majority, no matter if they choose to play their music, or audio output, quietly, or loud.
Just wondering, has the Alexa volume problem been fixed/improved yet? It is 10/24/18. I'm thinking about purchasing the Sonos One again but not if this problem is still present.
Totally agree on this issue. Sonos SHOULD have separate control on volume control for Alexa and music. In my case, Alexa is too loud when music is at a appropriate level.
I have just set my Sonos one up and this is the first thing I have noticed is that the Alexa voice is far too loud and I had to search straight away for a solution.

I have tried the above suggestions but the voice is still far too loud and i will be unable to use Alexa voice in the later evenings and early mornings.

Really disappointed with my first Sonos speaker as the sound quality is fantastic but the Alexa voice is just too loud.
It's quite disappointing I seem to just be finding faults with my new Beam. First I found I couldn't disable the Alexa 'beep', for which has been requested for well over a year, and now I find on a similar path I cannot adjust Alex's voice sufficiently.



I use the Beam in a bedroom, and at times need voice control during middle of night or at least when others are asleep. The beep and voice are so overbearing (I have music on at 1 and it's fine), that it wakes people up.



I use the Beam at volume 1 sometimes to fall asleep, but if I decide to extend the play time, or just turn it off, I get a jolt from the voice.



I just tried to work around this by setting a routine, with 'good night' setting volume to 0.5% but I got told by Alexa that volume in routines is not supported, such a shame as I love this, but it's just not liveable and nothing seems to ever get fixed.
I've ended up selling my Sonos One last week, mostly because of this. One year after release, and no sign of Sonos making any changes - and therefore impossible for me to use Alexa in the bedroom at night without annoying my neighbours. Ended up with a 3rd Generation Echo Dot for quiet bedroom listening instead (yeah, I know, not exactly a like-for-like comparison sound-wise but it does the job I need it to do and handles this volume issue perfectly)
Same issue here. Alexa is too loud compared to the speaker volume. The relativity should be adjustable.
This is so annoying! Completely agree. The Sonos One is great apart from Alexa being far too loud. I’m so surprised that there’s no option to lower the volume. It makes me jump every time I ask Alexa something!



Is this going to be resolved soon?
"We're doing a lot of work with the Alexa team on the Sonos One," Sonos said six months ago. "So you'll keep on seeing new features and the experience improving," Sonos said six months ago.
Yes their needs to be an ability to adjust alexa vs. sonos volumes.



This. Alexa on my Beam is speaking too low by default.
Hello,

I have the same problem - I have a Sonos One and listen to music via Spotify. Alexa's voice is MUCH too loud in relation to the music - for example, if I am listening at a "normal" volume to classical music, Alexa's voice booms throughout the room and startles people. Is there a way to control Alexa's volume independently? By the way, @Ken_Griffiths , I find it pretty condescending what you write about other people's preferences. A) I think my preferences are pretty reasonable, and Alexa's volume is truly mismatched 😎 why would it technically be that hard to implement such functionality, especially within a great company like Sonos?

David
Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Please let us know if there is anything else we can do for you. Many thanks.
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