Alexa stops responding to commands every couple weeks

  • 22 April 2021
  • 1 reply
  • 28 views
J

Every couple weeks, Alexa stops responding to commands or stops responding consistently. For example, I can start playing something with a voice command but cannot stop playing or adjust the volume with a voice command despite hearing the acknowledgement chime. To fix this issue, I have to disable and re-enable Alexa several times before capabilities are restored. 

 

Have others experienced this? Is there a long term fix that is known or in the works?

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1 reply

G
Userlevel 7

Try unplugging your Sonos One from power for about a minute, rebooting your router, and disabling the Sonos skill and re-enabling it in the Alexa app.

"Receive with simplicity everything that happens to you." - Rashi
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