Until very recently i have been able to use the voice command 'alexa, stop music in the living room' when playing music from my library (off my NAS). All other commands such as resume, skip, volume up, etc all still work. The stop command still works for other streamng services such as radio and amazon music.
Tried alternate commands to stop such as pause, freeze, halt but nothing works
My system is a mixture of echo dots connecting to a zp100, play 1 and play 5. All used to work fine and now all have the same issue
I have tried disabling the sonos skill and then setting it back up again but no joy. Anyone else have the same issue or know what the fault is?
thanks
Question
Alexa stop command not working on sonos my library
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Hi graham_51
This is a repeat of some of your steps but please follow them in order given:
This is a repeat of some of your steps but please follow them in order given:
- Unplug your Sonos
- Unplug your Alexa devices
- Sign out of Alexa voice in the Sonos app
- Delete the Sonos Skill in Alexa
- Sign out of Alexa account
- Reboot your router
- Power cycle your device
- Plug-in your Sonos 1x1 let each come back
- Sign into your Alexa account
- Enable the Sonos Skill
- Enable Alexa in the Sonos app
- Plug in your Alexa devices 1x1 let each come back
- Ask Alexa to discover devices
- Test your commands
+1Hi
Thanks for your response which i will try but 3 and 11 dont apply to my setup as i have play 1 and 5 (not integrated alexa) not sonos 1 and 5 (integrated alexa). If there is a setting for those points in the play devices then can you confirm where as i have never seen it or never used it before
thanks
Thanks for your response which i will try but 3 and 11 dont apply to my setup as i have play 1 and 5 (not integrated alexa) not sonos 1 and 5 (integrated alexa). If there is a setting for those points in the play devices then can you confirm where as i have never seen it or never used it before
thanks
+1Hi AjTrek1
Tried that (except steps 3 and 11 that i cant do on my setup) and no difference. Exactly as before.
Any other ideas?
thanks
Tried that (except steps 3 and 11 that i cant do on my setup) and no difference. Exactly as before.
Any other ideas?
thanks
Understood concerning 3 and 11. Your profile does not indicate what products you own so I thought I cover all possibilities ☺️
Cheers!
Hi graham_51
You obviously had everything setup correctly at one time. Since you are not using any Sonos Alexa enabled devices I'd have to say the issue lies with Amazon Alexa.
However, there two more things you can try:
You obviously had everything setup correctly at one time. Since you are not using any Sonos Alexa enabled devices I'd have to say the issue lies with Amazon Alexa.
However, there two more things you can try:
- Open your routers Admin page and check for updates. Install them if available and reboot your router.
- You can also submit a diagnostic within 10 minutes of the next occurrence and post the reference ID in this forum. Then call Sonos Tech Support or contact them via Twitter or Facebook.
Try "Alexa, stop the music". I occasionally have to use it.
+1Hi all
all fixed now. An update by amazon released yesterday has fixed it. Thanks all for helping though
all fixed now. An update by amazon released yesterday has fixed it. Thanks all for helping though
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