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Alexa- 'sorry that device is offline'

  • February 18, 2019
  • 8 replies
  • 32106 views
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Having problems playing Spotify through voice control, Alexa saying 'sorry, that device is off line'. No problems playing through an app control. Deeply frustrating! Any help welcome!

Best answer by Smilja

Sonos One
Try the following:

  1. Go to your Sonos app and remove voice services from the room settings
  2. Disable the Sonos Skill in the Alexa app
  3. Go to the following page on a web browser: https://alexa.amazon.com
  4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
  5. Go back to the Sonos app and configure voice services
Moderator note: In addition to the above, if you are having issues with Alexa on Sonos, please have a look here.
    E
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    8 replies

    Smilja
    • Smilja
    • February 18, 2019
    Go to the Sonos app and remove voice services from the room settings. Disable the Sonos Skill in the Alexa app and subsequently re-enable it. See if that helps.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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    • Damojkelly
    • Author
    • Contributor I
    • February 18, 2019
    Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....
    Ken_Griffiths
    Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....Depending on the type of speaker you are playing to, does the Alexa link (if present) in the speakers 'room settings' show you as being logged into the correct Amazon Account?... it will show the login username, if not, then reauthorise the device to use/share with Alexa services.
    D
    Smilja
    • Smilja
    • February 18, 2019
    Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....
    First things first: You've got an Sonos ONE or Beam?
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    D
    D
    • Damojkelly
    • Author
    • Contributor I
    • February 18, 2019
    Sonos One
    D
    • Damojkelly
    • Author
    • Contributor I
    • February 18, 2019
    Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....Depending on the type of speaker you are playing to, does the Alexa link (if present) in the speakers 'room settings' show you as being logged into the correct Amazon Account?... it will show the login username, if not, then reauthorise the device to use/share with Alexa services.
    D
    • Damojkelly
    • Author
    • Contributor I
    • February 18, 2019
    The correct account is showing.
    Smilja
    • Smilja
    • Answer
    • February 18, 2019
    Sonos One
    Try the following:

    1. Go to your Sonos app and remove voice services from the room settings
    2. Disable the Sonos Skill in the Alexa app
    3. Go to the following page on a web browser: https://alexa.amazon.com
    4. Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
    5. Go back to the Sonos app and configure voice services
    Moderator note: In addition to the above, if you are having issues with Alexa on Sonos, please have a look here.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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