Best answer by Smilja
View originalAlexa- 'sorry that device is offline'
Having problems playing Spotify through voice control, Alexa saying 'sorry, that device is off line'. No problems playing through an app control. Deeply frustrating! Any help welcome!
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Go to the Sonos app and remove voice services from the room settings. Disable the Sonos Skill in the Alexa app and subsequently re-enable it. See if that helps.
Thanks for the help, unfortunately it didn't work...... me and Alexa are not currently friends....
First things first: You've got an Sonos ONE or Beam?
Sonos One
The correct account is showing.
Try the following:
- Go to your Sonos app and remove voice services from the room settings
- Disable the Sonos Skill in the Alexa app
- Go to the following page on a web browser: https://alexa.amazon.com
- Then go to Smart Home > Devices > Scroll to the bottom and click Forget All
- Go back to the Sonos app and configure voice services
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.