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Alexa ‘sorry I am having trouble understanding right now’

  • 25 January 2019
  • 1 reply
  • 1907 views

Hi all,

My Alexa with Sonos beam and sonos one was not behaving as it should constantly saying ‘I am not sure what went wrong’ so I decided to disable and deleting all the devices from Alexa app.
Since, I have re-added them I am constantly getting the same message ‘Sorry I am having trouble understanding right now, please try little later’ in american accent!

I have already rebooting all the devices including my router but still no luck.

Is there anything else we can try?

Thanks all 🙂
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Best answer by AjTrek1 25 January 2019, 21:21

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1 reply

Userlevel 7
Hi Sosonoso

Did you remember to add the Sono Skill to the Alexa app and enable Alexa voice in the Sonos app for each speaker?